Putting Someone Through
Receptionist: Janson Wine Importers. Good Morning. How can I help you?
Caller: Could I speak to Ms Simpleton, please?
Receptionist: Who's calling please?
Caller: This is Jack Reilly from Lookout Vineyards.
Receptionist: Sorry, I didn't get your name.
Caller: Jack Reilly. That's R E I L L Y.
Receptionist: Thank you. And where are you calling from?
Caller: Lookout Vineyards.
Receptionist: OK Mr Reilly. I'll try and put you through.
Caller: Thank you.
Receptionist: You're welcome.
Key Vocabulary
importer
to get someone's name
to put through
Q: Which company does the caller represent?
Janson Wine ImportersLookout Vineyards
Jack Reilly
Q: Who does Jack Reilly represent?
Janson Wine ImportersLookout Vineyards
No company
Q: Who is the caller trying to speak to reach?
Lookout VineyardsThe receptionist
Ms Simpleton
Q: What does the receptionist do?
She takes a message.She puts him through.
She tells him to call back.
Q: What doesn't the receptionist understand?
His nameThe company he represents.
Who he is trying to call.
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