Business English - Putting Someone Through (dialogue)

Putting Someone Through

Receptionist: Janson Wine Importers. Good Morning. How can I help you?
Caller: Could I speak to Ms Simpleton, please?

Receptionist: Who's calling please?
Caller: This is Jack Reilly from Lookout Vineyards.

Receptionist: Sorry, I didn't get your name.
Caller: Jack Reilly. That's R E I L L Y.

Receptionist: Thank you. And where are you calling from?
Caller: Lookout Vineyards.

Receptionist: OK Mr Reilly. I'll try and put you through.
Caller: Thank you.

Receptionist: You're welcome.

Key Vocabulary

importer
to get someone's name
to put through

Choose the correct answer to these questions based on the dialogue. Each question has only one correct answer.

Q: Which company does the caller represent?

Janson Wine Importers
Lookout Vineyards
Jack Reilly

Q: Who does Jack Reilly represent?

Janson Wine Importers
Lookout Vineyards
No company

Q: Who is the caller trying to speak to reach?

Lookout Vineyards
The receptionist
Ms Simpleton

Q: What does the receptionist do?

She takes a message.
She puts him through.
She tells him to call back.

Q: What doesn't the receptionist understand?

His name
The company he represents.
Who he is trying to call.