Customer Relationship Management (CRM) Software 1

Choose the best response for each one)


1. This new CRM system will hopefully increase our __________________________ ( = help us to become more productive).
productivity
inclination
propensity

2. This new software will provide us with the __________________________ we need to help customers quickly.
tolls
tools
tails

3. By __________________________ certain processes ( = not doing them manually), we save a lot of time.
automating
automation
automatic

4. The new CRM software will allow us to create trouble tickets for each __________________________ ( = problem) that comes up.
idea
issue
info

5. When you __________________________ an open ticket, you're following the progress of the open ticket.
trick
trap
track

6. Are the open tickets __________________________ by case number? No, they're __________________________ by date.
errant
aroused
arranged

7. To find out more about the team's performance = To gain __________________________ into the team's performance
visibility or insight
vis-a-vis or inform
virulence or inspect

8. To __________________________ a case means to send the case to someone (like a manager, boss, etc.) for review. After you __________________________ the case to the appropriate person, you should send an email to that person notifying them of this.
escape
escalate
scale

9. After you __________________________ an issue ( = solve a problem), make sure you close the ticket.
respond
revoke
resolve

10. I need to access the CRM system from home. No problem, you can access the system __________________________.
remotely
remedially
remorsefully

Check answers at http://www.businessenglishsite.com/exercise_contentmanagement3.html